Privacy Policy

Privacy Policy

Last updated: March 21, 2025

Privacy Policy for Charles Maison

This Privacy Policy explains how Charles Maison (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from charlesmaison.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For clarity, “you” and “your” refer to you as the user of the Services, whether you are a customer, visitor, or any other individual whose information we collect.

Please read this Privacy Policy carefully.

How We Collect and Use Your Personal Information

We collect personal information from various sources to provide and improve our Services, comply with legal obligations, and communicate with you. The types of information we collect depend on how you interact with us.

What Personal Information We Collect

1. Information You Provide Directly

  • Contact details: name, address, phone number, email

  • Order information: billing address, shipping address, payment confirmation

  • Account information: username, password, security questions

  • Customer support communications: messages and information you include when reaching out

2. Usage Data

Automatically collected information about your interaction with our Site, such as:

  • Device type

  • Browser type

  • IP address

  • Browsing behavior

  • Cookies and similar technologies

3. Information from Third Parties

We may receive information from:

  • Vendors and service providers supporting our Site, such as payment processors and shipping partners

  • Advertising or social media partners when you interact with ads, emails, or social media tools

How We Use Your Personal Information

  • Providing Products and Services: to process orders, fulfill deliveries, manage accounts, and respond to inquiries

  • Marketing and Promotions: to send marketing communications and targeted advertising (where permitted by law)

  • Security and Fraud Prevention: to detect, prevent, or investigate fraudulent or malicious activity

  • Service Improvement and Communication: to enhance our Site, Services, and customer support

Cookies and Tracking Technologies

We use cookies to improve your experience, analyze usage patterns, and deliver targeted advertising. You can control cookies through your browser settings; however, disabling cookies may affect site functionality.

For more information, please refer to the Shopify Cookies Policy.

Disclosure of Personal Information

We may share your information with:

  • Service providers performing functions on our behalf (payment processing, shipping, IT support)

  • Business partners for marketing and promotional purposes

  • Affiliates within our operational group (if applicable)

  • Legal authorities, as required by law (e.g., responding to subpoenas or lawful requests)

  • Business transfer parties, in the event of mergers, acquisitions, or restructuring

Categories of Personal Information Disclosed

Category Recipients
Identifiers (name, contact info) Service providers, partners
Order and account details Shipping and payment partners
Usage data and IP addresses Analytics providers
Geolocation data Shipping and delivery services

We do not sell or share sensitive personal information without your explicit consent.

Third-Party Websites and Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices of such sites. We encourage you to review their privacy policies before sharing personal information.

Children’s Data

Our Services are not intended for children under 16 years old, and we do not knowingly collect personal information from children. If you believe your child has provided personal data to us, please contact us to request deletion.

Security and Data Retention

While we implement reasonable security measures designed to protect your information, no system is entirely secure.
We retain your personal data only for as long as necessary for:

  • the purposes described in this Policy

  • legal and regulatory requirements

  • dispute resolution or enforcement obligations

Your Rights

Depending on your location, you may have rights including:

  • Access to your personal data

  • Correction of inaccurate data

  • Deletion of your data

  • Data portability

  • Restriction of processing

  • Objection to processing

  • Withdrawal of consent

  • Opting out of marketing communications

To exercise these rights, contact us at:
contact@charlesmaison.com

Managing Communication Preferences

You can opt out of marketing emails at any time by selecting the “unsubscribe” link in our emails.
Transactional emails relating to orders, deliveries, and account activity will still be sent.

International Data Transfers

Because we work with global service providers, your personal information may be transferred and stored in locations outside your home country.
We rely on appropriate safeguards—such as contractual protections, secure processing standards, and applicable privacy laws—to protect your data.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Charles Maison
Email: contact@charlesmaison.com
Business Location: Hong Kong SAR
(For legal and administrative correspondence only.)

Note

This Privacy Policy is provided for informational purposes and does not constitute legal advice. If your business requires compliance with specific legal frameworks of Hong Kong PDPO, we recommend consulting a privacy professional.